Privacy Policy – Your Data & Security Measures

This Privacy Policy outlines how Citytech Software Pvt Ltd (“we”, “us”, or “our”) handles your personal information via our Shopify applications (“Apps”) and website (“Website”). It explains our practices regarding data collection, usage, sharing, and protection for you—the user of our Apps and Website—and your own customers and site visitors (“End-Users”).

What We Collect and Why

We may collect personal data such as:

  • Your name, contact number, email, location, and payment details
  • Information exchanged through support or communications
  • Technical data including device type, browser, IP address, visit time, interaction data

Data is gathered via:

  • Shopify integrations
  • Cookies, log files, pixels, and web beacons

Optional sign-ups, forms, or opt-ins

How We Use Your Information

We use your personal data strictly to:

  • Deliver and improve the service you’ve signed up for
  • Communicate important updates or promotional offers
  • Understand usage trends and enhance performance
  • Ensure security and prevent misuse or unauthorized access
  • We employ industry-standard security measures to safeguard your data, though no system is 100% immune to breaches

We employ industry-standard security measures to safeguard your data, though no system is 100% immune to breaches

When We Share Data

We don’t sell or rent your personally identifiable information (PII). We may share data only:

  • With trusted service partners and contractors under confidentiality
  • To comply with legal obligations
  • To protect our rights, prevent fraud, or enforce security
  • As part of corporate mergers or asset transfers

We may also share anonymized or aggregated data to improve app performance or support research.

International Data Transfers

By using our services, you agree to the processing of your data in countries where we or our partners operate—including regions outside your own jurisdiction. When data is transferred from the EU or EEA, we follow legal safeguards such as standard contractual clauses.

Your Rights & Choices
If you’re based in the EU or EEA, you may:
Access, update, or request deletion of your personal data
Object to or restrict processing
Withdraw consent at any time

Requests can be submitted via email to: info@citytechcorp.com

Data Retention

We retain personal data for at least 25 months or as long as necessary to provide our services or comply with legal obligations. You may request deletion of your data by contacting us.

Customer Data

When using our Apps on Shopify, you may transfer data about your own customers (“Customer Data”). Citytech processes such data solely on your behalf, as per applicable agreements, and treats it as strictly confidential.

Policy Updates

We may revise this Privacy Policy to reflect operational changes or legal requirements. Please refer to the latest version on our website.

Contact Us

For any questions or concerns about our privacy practices, reach us at: info@citytechcorp.com