Modernize your CRM and connect all parts of your business with MS Dynamics 365 

Tracking customer data with spreadsheets, email, or address books is now passé. The lack of integration and automation of manual processes prevents teams from collaborating and sharing up-to-date information, thereby diminishing their ability to start marketing campaigns, pursue clients, and service customers. Dynamics 365 offers a flexible and customizable CRM solution that meets your business requirements. The CRM focuses on Sales, Marketing, and Customer Service and simplifies processes to maximize productivity.  

How can a CRM help your business? 

  • Empower the Sales team to engage with customers 
  • Monitor every opportunity through the sales funnel for better results 
  • Use AI and built-in intelligence tools to generate insights 
  • Build sales quotes, automate marketing campaigns, and gather customer feedback to streamline marketing, sales, and customer service 
  • Understand customer behaviour and create engagement opportunities across various customer touchpoints 
  • Connect with customers through multiple touchpoints like email, live chat, calls, or social interactions 
  • Improve visibility and increase productivity by helping your team to focus on critical tasks  

Why Should You Use Microsoft Dynamics 365 CRM? 

Microsoft Dynamics 365 CRM provides unparalleled security, scalability, and performance. The CRM builds strong customer relationships and equips the Sales team to serve customers better with AI and predictive intelligence tools. Dynamics 365 CRM’s ability to integrate with other Microsoft products produces even greater customer outcomes.  

Dynamics 365 CRM Features 

  • Manage all customer information from a single dashboard 
  • Generate real-time performance data with advanced analytics and machine learning 
  • Automate customer-related processes 
  • Enable cross-departmental collaboration 
  • Improve sales and customer service 

The Citytech Difference 

  • Microsoft Gold Partner 
  • Consultants optimize the implementation process and provide a project roadmap 
  • Agile scrum methodology 
  • Expertise in various Dynamics 365 products and industry domains 
  • Extensive experience of three decades in the business 
  • Team of highly experienced, skilled, and committed Microsoft Dynamics Consultants 
  • End-to-end qualitative implementation solutions 

Get a Project Implementation Quote 

Our Services 

  • Microsoft Dynamics 365 CRM Integration 
  • Microsoft Dynamics 365 CRM Migration 
  • Microsoft Dynamics 365 Consulting and Support 
  • Microsoft Power Platform Consulting and Support 

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