SugarCRM Consulting

Home Services SugarCRM Consulting

SugarCRM is one of the major providers of commercial open source customer relationship management software for companies of all sizes. At the moment hundreds of companies throughout the world enjoy the benefits of SugarCRM modules on stream.

Golden chance for all our SugarCRM customers to meet us at SugarCon 2010 at San Francisco in April.

Sugar CRM has proved itself a more flexible, cost-effective alternative to proprietary applications.

Advantages of Sugar CRM integration include:

Compatibility with any company regardless of its size and structure
Easy customization due to open source architecture
Smooth integration of new modules and applications
Low implementation cost
Timely professional support
Easy access to the system from Internet

Some Customizations done on SugarCRM by Citytech include:

Sales Management - Lead, contact and opportunity management for sharing information and pursuing new business. Account management for managing all customer interactions in a single location.
Email Configurations - Inbound email settings, Email Tracking
Marketing Automation - Lead management for tracking and cultivating new leads. Email marketing for touching prospects and customers with relevant offers. Campaign Management for tracking campaigns across multiple channels. Campaign reporting to analyze the effectiveness of marketing activities.
Collaboration - Activity configuration for calls, tasks, emails and meetings
News Service - The RSS News Feeds module lets you select and manage your favorite news feeds and display them on your RSS News Feeds screen
Administration - Quickly edit user settings, displays and layouts in a single location. Customized applications with Sugar Studio.

Case Study 1: http://www.discovertravelandtours.com/

Established in 1977, Discover Travel & Tours International Ltd is the leading supplier of quality British and Irish holiday products to the international travel trade. Discover Travel & Tours employs over 65 multilingual travel professionals at its offices in Worcester, London and Edinburgh.

Customizations done on the website by Citytech:

Front office System for Discover Global Bookings.
Varying Functionality for the two business units. (Multiple company support)
Front Office integration into Traveller for Discover Travel and Tours.
VOIP integration

Case Study 2: http://www.seema.de/index2.php/

Established in 1977, Seegräber GmbH is Europe´s No. 1 supplier of used beverage machines and packing machines.

Customizations done on the website by Citytech:

Machine Module - Facility to create, edit machines and link them to existing modules; facility to upload pictures, YouTube videos and files to a machine item.
Offer Module – Facility to send e-mails to consumers, attach pictures from machines and attach offers as PDF.
Knowledge Tree Implementation
Language Module Installation

We have implemented several other projects using SugarCRM, but cannot mention them here, due to client confidentiality and NDAs we have signed.

If you are looking for a CRM solution for your company, you have reached the right place. Please click here to contact us.