TOA is the leading provider of cloud-based field service solutions that optimize the last mile of customer service for enterprises by coordinating and managing activities between dispatchers, mobile employees and their customers. TOA’s Field Service SaaS continuously monitors field service requests coming in from contact centers, schedules the right field service representative, monitors current inventories, accurately predicts service windows, and optimizes field operations. TOA’s solutions manage more than 120 million service events annually in over 20 countries for innovative brands.
Benefits of TOA with Oracle Service Cloud:
- Visibility across contact center and field service on status of customer request.
- Optimized scheduling of field service request based on skills, time, and location.
- Shared knowledge-base between customer, contact center, and field service.
- Rapid feedback loop to improve customer service and operational efficiency.
- Complete visibility and optimization of the service experience.
TOA’s Solutions Serve Enterprises of All Sizes and Complexities
- ETA Direct Enterprise [Mobile Workforce > 500 Field Employees]
- Configurable with optimizations tailored to any enterprise
- Cross-channel customer and user empowerment with personalized collaboration
- Guaranteed reliability in the cloud
Citytech brings its expertise of to design, implement and integrate TOA with your system to automate field Service Management. Our trained consultants can help with the smooth integration of TOA with your system to derive maximum benefits out of it.
We have delivered highly optimized and scalable solution for our client to centralize the Field operation optimization across different countries.